Triumph Hospital SW – Building Hours

Monday-Friday	Open 24/7
Saturday	Open 24/7
Sunday	Open 24/7

The building will be closed on the following holidays:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

For a list of services that will not be available during holidays and weekends, please contact the Management Office.

Visit My Account under Quick Links in the main navigation of the Tenant Center. There you can update your contact information and set preferences for communications from the Management Office, such as high-alert text messages in case of emergency.

If you prefer, you can also use the Tenant Information Update form to notify the Management Office about any updates to your general contact information, office hours, billing information, or emergency contacts. Download and print the form, then email or hand-deliver it to the Management Office.

To update your directory listing or suite signage, please download the Directory Listing & Suite Signage form and email, fax or deliver it to the Management Office.

All new tenants are provided, free of charge, standard suite signage and listing on the appropriate building directories located in the lobbies. Any subsequent changes to suite signage and building directories (e.g., sub-tenants, new physicians joining a practice, etc.) will be charged a fee.

Elevators

Triumph Hospital SW has 2 passenger elevators.

All elevators are designed for efficient operation. In the unlikely event that the elevators become inoperable, please instruct your staff and patients to first use the emergency telephone located inside each elevator cab. The telephones are connected to the 24-hour emergency switchboard. A building engineer or elevator technician will be dispatched immediately to assist you. In addition, there is an emergency bell that may be pushed to alert the building staff of any problems.

Parking

Triumph Hospital SW has free open surface parking consisting of 167 parking spots including six handicap (2 van accessible). The parking lot’s access and exit is through an entrance of the east side from First Colony Blvd. There is an also a covered Porte Cochere at the main entrance for guest drop-off.

For more information, please contact the Management Office.

Mail

The United States Postal Service (USPS) delivers mail to tenant mailboxes, which are located in the mailroom on the first floor. Outgoing mail is also collected by USPS from an outgoing mail drop located in the mailroom. USPS assigns all mailboxes, administers mailbox keys, and changes mailbox locks. To secure a mailbox for your suite, please take a copy of your Lease Agreement to the USPS office located at 3130 Grants Lake Blvd, Sugar Land, TX 77479 and request a mailbox assignment for your suite. USPS typically charges a fee for mailbox keys and mailbox lock changes.

Small Packages

Parcel carriers like FedEx, UPS, and Amazon will deliver small packages to tenant suites.

Large Deliveries

Large deliveries and freight for Triumph Hospital SW take place in loading dock at the back of the building. The entrance to the lot is located at the parking lot on the east side from First Colony Blvd. Freight deliveries must utilize the loading dock.

Important Note: If you are expecting a delivery of furniture or other large objects, please contact the Management Office. Any major deliveries and/or removals require advance reservation of the freight elevator by the tenant. This is to ensure the tenant receives priority over daily building deliveries.

Cleaning services at Triumph Hospital SW are provided on a contract basis. Cleaning services in tenant spaces are provided after normal operating hours Monday through Friday, except for observed building holidays. Every attempt is made to ensure quality service. If a task has been overlooked, please contact the Management Office so we may correct the problem. Special cleaning requests such as carpet stain removal or waxing of tile floors should be scheduled in advance through the Management Office.

Any trash that requires disposal by the cleaning personnel must either be in a proper trash container or must clearly be marked “TRASH” with a note that is signed and dated. Tenants are responsible for breaking down all boxes prior to disposal so that they lie flat. Cleaning personnel are not required, nor expected, to remove large packing cases or shipping boxes. Arrangements should be made with the Management Office to dispose of these items. Boxes, furniture, and other disposal items are not to be left in the common area hallways for pick up. The common area hallways must remain clear in the event of an emergency evacuation of the building. Tenants are responsible for making outside arrangements for the removal and proper disposal of furniture, appliances, and electronic office equipment.

Coffee grounds should be placed in trashcans and never washed down any part of the building plumbing system. To help eliminate unnecessary carpet stains due to leaking trash bags, containers with liquids should be emptied prior to disposal.

Tenants are responsible for the proper collection, disposal, and removal of regulated medical “red bag” waste and Sharps containers. Tenants are responsible for providing red bags and Sharps containers in tenant spaces, and contracting for medical waste disposal directly with a medical waste disposal service. Cleaning personnel are not responsible for handling medical waste in tenant spaces. The disposal of any medical waste in building trash is strictly prohibited.

Trashcan liners, toilet tissue, paper towels, and soap in tenant restrooms and exam rooms, as well as common area restrooms, are stocked by the cleaning service provider. Only building-standard products are provided, and building-standard paper product and soap dispensers must be utilized in order for these products to be stocked. Tenants who would prefer products other than building-standard products or dispensers must provide and stock her own products at the tenant’s expense.

Please contact the Management Office for recommended providers of the service.

The standard hours of operation of the heating and air conditioning systems are the same as the building hours. To request after hours HVAC, download the After-Hours HVAC & Lighting form and email, fax or deliver it to the Management Office.

If the temperature in your office needs adjustment, please submit a Service Request or contact the Management Office. Your call will be referred immediately to engineering personnel.

Healthcare Realty is committed to protecting and preserving our environment. As a tenant, you are our partner in striving to meet the highest standards for environmental responsibility. Please follow these guidelines to help conserve energy and minimize the environmental impact of your building:

Optimize the energy settings on computers and other electronic devices and make sure to shut them down at the end of the day.
Unplug printers, scanners, copiers, and other office machines that are only used occasionally.
Turn off all lights and any audio/visual equipment that is not being used.
Minimize the consumption of materials by using digital documents whenever possible, to cut down on the use of unnecessary amounts of paper.
Choose recycled materials such as recycled paper whenever possible.
Bringing lunch and using reusable containers helps reduce waste and saves money. If you order takeout, join co-workers in large orders to minimize waste of small individual packaging.
Bring in mugs, glasses, dishware, and utensils to reduce the use of disposable paper and plastic goods.

To learn more about staying green, visit EarthShare.org .